People in business right now are going through massive shifts both energetically and physically. This has made them highly sensitive in their operations, and expectations have become much higher.
It’s important to remember that, as a business owner or employee, these expectations don’t revolve around you. When these expectations come back as a negative experience for the people you are serving, it’s important to take it as a humbling experience rather than an attack on you and your services.
When someone complains, don’t take it personally because it’s their expectations that weren’t met. If you ever get a complaint or negative feedback, it’s just because the client had an expectation of what they were going to receive, and you may not have even known about that expectation. Or you could have delivered your services in such a way that the client didn’t receive their expectations because they had a different scenario playing out in their mind than the one you provided for them.
In future, when this happens, take a step back, assess, and ask yourself how you can improve this experience for clients in the future so that it doesn’t happen again. So that clients begin to feel more nurtured and the connection between you and your community is restored.
Connection is the backbone of your business.
The number one thing that is going to create success in your business is having a connection to the people who are paying you. Your clients want to feel that connection with you. They want to feel that they have received the service, enjoyed the service and were nurtured along the way.
Connection should be your highest value. If you haven’t got a connection, you haven’t got a business.
So, when you receive this feedback, and it feels like a disconnection, it’s important that we don’t take it personally and project our unhealed emotions onto the client. Any anger or hostility that are coming from your end needs to be dissolved first. Relax, and know that most of the time, the client simply has unmet needs.
When you meet the needs of your customers and take all feedback as potential growth, that’s when you’re able to create deep, lasting connections with your community and sustain business growth.