Humbling Yourself In Client Reflections by Abbey Rose

People in business right now are going through massive shifts both energetically and physically. This has made them highly sensitive in their operations, and expectations have become much higher.

It’s important to remember that, as a business owner or employee, these expectations don’t revolve around you. When these expectations come back as a negative experience for the people you are serving, it’s important to take it as a humbling experience rather than an attack on you and your services.

When someone complains, don’t take it personally because it’s their expectations that weren’t met. If you ever get a complaint or negative feedback, it’s just because the client had an expectation of what they were going to receive, and you may not have even known about that expectation. Or you could have delivered your services in such a way that the client didn’t receive their expectations because they had a different scenario playing out in their mind than the one you provided for them.

In future, when this happens, take a step back, assess, and ask yourself how you can improve this experience for clients in the future so that it doesn’t happen again. So that clients begin to feel more nurtured and the connection between you and your community is restored.

Connection is the backbone of your business. 

The number one thing that is going to create success in your business is having a connection to the people who are paying you. Your clients want to feel that connection with you. They want to feel that they have received the service, enjoyed the service and were nurtured along the way.

Connection should be your highest value. If you haven’t got a connection, you haven’t got a business.

So, when you receive this feedback, and it feels like a disconnection, it’s important that we don’t take it personally and project our unhealed emotions onto the client. Any anger or hostility that are coming from your end needs to be dissolved first. Relax, and know that most of the time, the client simply has unmet needs.

When you meet the needs of your customers and take all feedback as potential growth, that’s when you’re able to create deep, lasting connections with your community and sustain business growth.

Abbey Rose

Abbey Rose is here to help you create, manage and protect your wealth. With over 15 years in the finance sector, Abbey brings cutting edge business and financial wisdom that mixes the worlds of strategy and intuition helping you create financial empowerment.

Add comment


Join our e-newsletter and hear about our latest news and insights.

* indicates required


Click on the Cover to Read About Dr Judith Orloff

Welcome Barbara Brewster!

Dom LivKamal’s Medicine Room

Download our FREE Holistic Bliss App!

Pitch, Write and Be Seen by Vanessa Finnigan!

Vanessa Finnigan, founder, being interviewed in Europe

Follow us

Don't be shy, get in touch. We love meeting interesting people and making new friends.

Most popular

Most discussed